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Default How To Diagnose a Slow Or Broken Connection - 05-10-2008, 08:18 PM

I couldn't begin to cover every possibility for a network connection failure or even write a manual that would work for every network arrangement. However, here are a few tips for diagnosing a failing or ailing connection. This tutorial assumes that you are making a TCP/IP connection. You should check for improvements between each step.
  1. Ensure that any firewalls are configured properly to allow access if present.
  2. Run a full Antivirus scan and Adaware/Spyware scan.
  3. Check the physical connection.
    • For a "wired" connection, begin by checking that the network cable is plugged into the network adapter and to the wall jack (or router/switch/etc.) Be sure that connections aren't too loose and that the cable is in good physical condition (no kinks, cuts, or breaks). If possible, properly test the cable for pin-out and signal strength. If you do not have access to the proper test equipment, swap the cable out for one that is known to work.
    • For a wireless connection, be sure that your hardware is supported by the local network. Also be sure there is a network available and that you have the proper credentials.
  4. Confirm your Local Area Connection settings are configured properly for the connection. Be sure that you are using the proper Authentication method if required. Additionally,
    • For connections using DHCP, use your Local Area Connection's repair feature. This will attempt to release and renew your IP lease.
    • For connections without DHCP, be sure that you are set to use your assigned IP address, Subnet Mask, and Default Gateway along with any other NetBios, WINS, or DNS settings.
  5. Attempt to repair/reinstall TCP/IP and Winsock settings. This can be done manually or with a utility like WinsockXP Fix.
  6. Install the latest drivers for your network adapter and check for any hardware conflicts.
  7. Check the activity lights on your network adapter as well as any routers, switches, or gateways. Try removing power from any such devices and allowing them to cycle back up.
  8. Remove any such devices and connect your machine directly to your modem. If this solves the problem, replace the removed device with a new one.
  9. Replace your network adapter (swap with another working one if possible first)
  10. Replace your Cable or DSL modem.


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Default 05-13-2008, 10:36 AM

Thank you for sharing...
  
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