So you have a question? Has something gone very wrong and you don't know what to do? Well, fair enough. Here are the questions that I hear all the time from buyers. Does eBay have a Customer Service Department I Can Phone? eBay are notoriously hard to contact, should you ever need to - it sometimes seems like they expect the site to run itself...

SafeHarbor are the eBay police department. If you break the rules, commit fraud or try to buy something you're not supposed to, they'll be after you. When You Don't Pay. This is the most common rule buyers break - it's all too easy to just change your mind and try to get out of the auction. eBay regards every auction as a contra...

You have to be very lucky to be one of the chosen few who receive an eBay coupon by email. These coupons are just like cash that you can use towards anything you buy on eBay - the only conditions being that you pay using PayPal, and that you are using eBay in the USA, Canada or the UK. There are two ways to get eBay coupons. Wait for that Email. Of...

Some people think it's easy to choose the right eBay category, and often it is. Sometimes, though, it might not be quite clear exactly what to go for. Why is it Even Important? Plenty of people use the category system to find items, when they're not looking for something specific. If your item is listed in the wrong category - or you'...

Trying to be help your buyers find your auctions can be a truly daunting task. Most people only search eBay by title, not by description, and that means that you only have those 55 characters of the title to cover all the possible search terms. That's not easy. In this email, I'll give you a few pointers. Don't bother with eBay clich...

Once you've drawn the buyers in with your title, the next thing to do is to tell them all about your item with the description. But just what should you write in your description? At its heart, your item description is an ad. Without making it too obvious, you should be writing sales copy. You're trying to get buyers excited about your pr...

So you've got the buyer in front of your auction, and they've read the description. They're must be interested, or they wouldn't be looking? but just how can you push them over that line and make them leave a bid? Read on for some tips. Improve your picture: In all that description writing, you might have missed the vital import...

Have you noticed that whenever you open a newspaper, watch the TV or have a conversation, people seem to be talking about eBay? If you've never used it and you've no idea what it's all about, then the chances are that you're starting to feel a little left out. But don't worry! This email contains everything you need to know...

When you buy things on eBay, you pay the seller before they send you anything. This means that you, as a buyer, are vulnerable to all sorts of problems. You might not get the items you have paid for, or they might be damaged or faulty. Luckily, you have two very important rights when you buy on eBay. The Right to Receive Your Item. Maybe the seller...

Your reputation as a buyer (or 'feedback rating') is the most important thing people see when they deal with you on eBay. It is on the basis of this little number that they will decide whether they can trust you or not. Each time you buy or sell something on eBay, people can leave feedback for you, and you can leave feedback for them. Thi...